ORDERS & SHIPPING

Question : How can I place an order?
Answer – You can place an order directly on our website by selecting the products you wish to purchase and adding them to your cart. Once you have finished shopping, proceed to the secure checkout page, where you will be guided to provide your shipping information and complete the payment via our payment gateway to confirm your purchase.

Question : What is the estimated delivery time for my order?
Answer – Once your order is confirmed, the standard delivery time is 3–7 working days, depending on your location and logistical factors. You will receive a tracking number once your order has been shipped..

Question : How do I track my order?
Answer – After your order has been shipped, you will receive an email and/or SMS containing a tracking number along with a link to the courier’s website, allowing you to monitor the progress of your shipment.

Payments and billing

Question : What payment methods do you accept?
Answer – We accept payments via Credit Card, Debit Card, Net Banking, UPI, and various digital wallets through our secure and reliable payment gateway partner.

Question : Is my payment information secure?
Answer – Yes. All online payments are processed through a highly secure and PCI-DSS compliant payment gateway. We do not store any sensitive payment information like credit card numbers on our servers.

Question : My payment failed, but money was deducted. What should I do?
Answer – In rare cases, if the amount has been debited from your account but the order is not confirmed, the amount is usually auto-refunded by your bank within 5–7 working days. Please contact our support team at info@austrolabs.com with your transaction details for prompt assistance.

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Cancellations , Returns , Refunds
Question : What is your return and exchange policy?
Answer – Please refer to our Refund Policy for detailed information on returns and exchanges.

Question : Can I cancel my order?
Answer – Yes, you may cancel your order, but only within a strict timeframe. Cancellations are accepted within 24 hours of placing the order or until the order is dispatched, whichever occurs first.

Question : How do I request a cancellation?
Answer – To cancel an order within the 24-hour window, please contact us immediately at info@austrolabs.com or call us at 9218008630 with your Order ID.

Question : If I cancel, when will I receive my refund?
Answer -For eligible cancellations (made within 24 hours or before dispatch), refunds will be processed within 5–7 business days from the date of cancellation approval. The refunded amount will be credited to your original payment method.