Disclaimer: In case of any inconsistency or variation, the English version of this document shall prevail over any translation.
We value the trust you place in us and understand the importance of safeguarding your personal information and ensuring secure transactions. This Privacy Policy outlines how AustroLabs Limited (collectively referred to as “AustroLabs,” “we,” “our,” or “us”) collects, uses, shares, and otherwise processes your personal data through our website www.austrolabs.com, mobile application, and mobile site (collectively referred to as the “Platform”).
You may browse certain sections of our Platform without providing personal information. Your personal data will be primarily stored and processed within India. By accessing or using this Platform, providing your information, or availing yourself of any of our products or services, you acknowledge and agree to be bound by this Privacy Policy, our Terms of Use, and any applicable product or service terms. You also agree that your use of the Platform will be governed by the laws of India, including all applicable data protection and privacy regulations. We welcome you to use our Platform in accordance with these terms.
When you use our Platform, we collect and store the information you provide to us. Once you share your personal data, your identity becomes known to us. Wherever applicable, we specify which information is mandatory and which is optional. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session.
Personal information collection
We collect personal information that you voluntarily provide to us when you register on the Platform, express interest in obtaining information about us or our products and services, or contact us for any other reason. When you use our Platform, we collect and store the information you provide from time to time. Once you share your personal data with us, you become identifiable to us. Wherever possible, we indicate which fields are mandatory and which are optional.
We use this information to conduct internal research on our users’ demographics, interests, usage trends, and behaviour to better understand your needs and provide you with an enhanced user experience. This also helps us improve our services, protect our users, and ensure the security of our Platform. Additionally, this information may be compiled and analysed in an aggregated manner.
This information may include the URL you visited before accessing our Platform (whether on our Platform or not), the URL you visit next (whether on our Platform or not), your browser type, and your IP address. By using our Platform, you consent to the collection and use of this information in accordance with our Privacy Policy
A. Personal Information: Provided by User – The personal information we collect depends on the context of your interactions with us and our Services, the choices you make, and the products and features you use. The personal information we may collect includes the following:
- Identifiers: Full name, email address, physical address, phone number and GSTIN.
- Payment Data: Data necessary to process your payment, such as your bank account details or credit/debit card information. This data is handled securely by our payment gateway partner. We do not store full payment card details on our servers.
B. Data Automatically Collected :We automatically collect certain information when you visit, use, or navigate our Services. This information does not reveal your specific identity (such as your name or contact information) but may include device and usage data, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and details about how and when you use our Services. This information is primarily collected to maintain the security and operation of our Services, as well as for internal analytics and reporting purposes.
With your consent, we may access your SMS messages, instant messages, contacts in your directory, location, camera, photo gallery, and device information. We may also request you to provide your GSTIN (Goods and Services Tax Identification Number) and government-issued identification or cards to:
(i) verify your eligibility for certain pharmaceutical products and services (for example, wholesale supplies, prescription fulfilment, or B2B pharma services);
(ii) issue GST-compliant invoices for products and services purchased for your business requirements; and
(iii) enhance your experience on the Platform and provide access to products and services offered by us.
If you share any personal correspondence with us—such as emails, letters, or messages—or if other users or third parties communicate with us regarding your activities or content shared on the Platform, we may store that information as part of the records associated with your account or profile.
Information sharing
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.
- Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to that information to do that work.
- Payment Processors: We share transaction data with Payment gateway partner for the sole purpose of processing your payments.The use of your personal information by these payment gateway partners is governed by their respective privacy policies, which we encourage you to review.
- Legal Obligations: We may disclose your information when we are legally required to do so in order to comply with applicable laws, governmental requests, judicial proceedings, court orders, or other legal processes.
As part of our ongoing efforts to enhance our products and services, we collect and analyse demographic and usage data related to how users interact with our Platform. We use your IP address to help diagnose technical issues, manage the operation of our Platform, and gain a better understanding of general user trends. Your IP address may also be used to determine your approximate location and to generate aggregated demographic insights.
Cookies
Cookies are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal data. We offer certain features that are available only through the use of a “cookie.” We also use cookies to allow you to enter your password less frequently during a session. Cookies can help us provide information targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline or delete our cookies if your browser permits; however, in that case, you may be required to re-enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties.
When you log in, we will also set several cookies to save your login information and screen display preferences. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Children Information
Access to our Platform is restricted to individuals who are legally capable of entering into a binding agreement as per the Indian Contract Act, 1872. We do not intentionally request or gather personal information from individuals below 18 years of age. If you provide any personal details of a minor (under 18 years), you confirm that you are authorized to share such information and consent to our use of it in accordance with this Privacy Policy.
Data Retention
We retain your personal information in compliance with applicable laws and only for as long as necessary to fulfil the purposes for which it was collected or as required by law. However, AustroLabs may preserve certain data if it is needed to prevent fraud or misuse, to protect and enforce AustroLabs’ legal rights, to defend against potential legal claims, or to meet regulatory obligations. We may also continue to store your information in an anonymized form for research, analytics, or business improvement purposes. Additionally, retaining certain information allows us to maintain the integrity and security of our Platform, improve our services, and provide a consistent user experience across visits.
Security Measures
We implement reasonable physical, electronic, and procedural safeguards to protect your personal information. When you access your account, we use secure servers and encryption technologies to help safeguard your data. Once your information is in our possession, we follow strict security protocols to prevent unauthorized access, use, or disclosure. However, by using the Platform, you acknowledge that no method of data transmission over the internet or storage on the World Wide Web can be guaranteed to be completely secure. Consequently, there are inherent risks associated with using the Platform. Users are responsible for maintaining the confidentiality and security of their account login credentials and passwords.
Your Rights
We make every reasonable effort to ensure that the personal data we process is accurate, complete, and up to date. If you notify us of any inaccuracies in your information, taking into account the purpose for which it is processed, we will promptly correct or delete it as appropriate. You can view, modify, or update your personal data directly through the features available on our Platform. Certain optional details can also be removed by logging into your account and navigating to the My Account section. Alternatively, you may contact us using customer care options like email, phone no., and we will assist you in making the necessary changes or updates in a timely manner.
Your Consent
By visiting our Platform or providing your personal data, you consent to the collection, use, storage, disclosure, and processing of your personal data on the Platform in accordance with this Privacy Policy. If you provide us with any personal data relating to other individuals, you represent that you have the authority to do so and to permit us to use the data in accordance with this Privacy Policy. Your continued use of the Platform constitutes acknowledgment and acceptance of these terms.
AustroLabs always welcomes new customers through its website and Platform. We strive to provide a seamless and engaging experience for every visitor, ensuring that all users can easily access information about our products and services. Our Platform is designed to make it simple for new customers to explore, register, and begin enjoying the benefits of our offerings.
Grievance Officer
As per the requirements of the Information Technology Act, 2000 and the applicable rules framed under it, the details of the designated Grievance Officer are mentioned below:
Designation: Senior Manager
AUSTRO LABS LIMITED
HALL NO. 4 AND 5
PLOT NO. 508
BLOCK C
PHASE 1
SECTOR – 38
RAI INDUSTRIAL ESTATE
SONIPAT, HARYANA – 131029
EMAIL:info@austrolabs.com
Customer Support
If you have any questions, concerns, or complaints regarding the collection or use of your personal data under this Privacy Policy, please reach out to us at info@austrolabs.com. We will review your query and make every effort to address it promptly and appropriately