TERMS OF SERVICE
OVERVIEW
This website is operated by Austro Labs Limited. Throughout this document, the terms “we,” “us,” and “our” refer to Austro Labs Limited. Austro Labs Limited offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.
By visiting our site and/or purchasing products or services from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms of Service” or “Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including without limitation customers, merchants, and contributors of content. Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you acknowledge and agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms at any time on this page. We reserve the right to update, modify, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
This document constitutes an electronic record in compliance with the Information Technology Act, 2000, and all applicable rules and amendments concerning electronic documentation. This record is digitally generated and does not require physical or digital signatures. This publication is in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandates the publishing of rules, regulations, privacy policy, and Terms of Use for accessing or using our domain name https://austrolabs.com/ (the “Website” or “Platform”), including its related mobile site and applications.
Your access to and use of our Site/Platform, including all services and tools provided therein, are governed by these Terms of Use and any other applicable policies referenced herein. By transacting on the Site/Platform, you agree to be bound by the relevant transaction policies. Your use of the Site/Platform signifies a contractual agreement with Austro Labs Limited, and these Terms of Use, along with all incorporated policies, establish your binding obligations to us.
For clarity in these Terms, “You” or “User” refers to any individual or legal entity that agrees to become a buyer or uses the services on the Site/Platform. This includes registered users who provide data to create an account, as well as users who browse or make purchases without formal registration. The terms “We,” “Us,” and “Our” refer to Austro Labs Limited.
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Austro Labs Limited (“Company,” “we,” “us,” or “our”), concerning your access to and use of the https://austrolabs.com/ website, as well as any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).
For Prescription and Non Prescription Drugs
The information on this website is not intended or implied to be a substitute for professional medical advice, diagnosis, or treatment. All content, including text, graphics, and information available through this Platform, is for general informational purposes only. Austro Labs makes no representation and assumes no responsibility for the accuracy of information contained on or available through this website, and such information is subject to change without notice. You are encouraged to confirm any information obtained from this website with other sources and consult a qualified physician regarding any medical condition or treatment. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING MEDICAL TREATMENT BECAUSE OF SOMETHING YOU HAVE READ ON OR ACCESSED THROUGH ANY WEBSITE.
You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms and Conditions.
2. PRODUCTS, ORDERS, AND SHIPPING
A. Product Information: All products are sold as pharmaceutical, Ayurvedic, cosmetic, or food supplement products manufactured by or for Austro Labs. The information on the Site is for informational purposes only and is not intended to substitute professional medical advice, diagnosis, or treatment.
B. Order Acceptance: We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, household, or order.
C. Shipping and Delivery:
- We use third-party logistics partners to ship products.
- The estimated delivery time is typically 3–7 business days from the date of dispatch. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by the shipping carrier.
D. Final Sale and Non-Returnable Goods:
- All sales are final: Due to the pharmaceutical nature of our products, all items purchased are replaceable under 2-day replacement policy.
- You acknowledge and agree that once an order has been shipped, it can only be returned or exchanged if the product is found to be damaged or incorrect.
3. CANCELLATION AND REFUNDS
A. Strict Cancellation Window: Orders can only be cancelled within 24 hours of placement or before dispatch, whichever occurs first. Requests received after this period will not be honoured.
B. Refund Eligibility: Refunds are only provided for:
- Orders successfully canceled within the 24-hour window.
- Instances of product unavailability or confirmed loss in transit by the courier.
C. Refund Processing Time: For eligible refunds, the amount will be processed within 5-7 business days to the original payment source.
4. PAYMENT PROCESSING
A. Payment Gateway: All financial transactions related to the purchase of products on the Site are processed through a third-party payment gateway.
B. Data Security: We do not store sensitive financial data, such as credit card numbers or net banking details, on our servers. This information is securely transmitted and handled by the payment gateway in compliance with industry standards (PCI-DSS).
C. Transaction Failure: In the case of a failed transaction where the amount is debited from your account but the order is not confirmed, you acknowledge that refund processing is managed by the payment gateway and your bank. While we will assist where possible, the final reversal of funds is subject to the policies and timelines of the payment gateway and the issuing bank (typically 5–7 working days).
D. Your Responsibility: By using the payment gateway on our Site, you agree to abide by the payment gateway’s terms, conditions, and privacy policy. We are not liable for issues arising directly from the payment gateway service, except for errors attributable to our systems
5. GOVERNING LAW
These Terms and Conditions and your use of the Site are governed by and construed in accordance with the Information Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002.
Buyer’s arrangement with Issuing Bank:
All online bank transfers from valid bank accounts are processed using the gateway provided by the respective issuing bank, which supports the payment facility. All such online transfers are governed by the terms and conditions agreed upon between the buyer and the respective issuing bank.
All valid credit, debit, or other payment instruments are processed using a credit card payment gateway or appropriate payment infrastructure, which are also governed by the terms and conditions agreed between the buyer and the respective issuing bank or card-issuing company.